FAQs

All contact lenses sold meet strict international safety standards as regulated personal hygiene and medical optical devices. 
For your ocular health, we advise undergoing a professional eye examination by a certified eye care professional before purchasing and strictly following recommended wearing schedules. If you experience redness, pain, blurred vision, or any discomfort, remove the lenses immediately and seek professional medical advice. 

Please select your power based on your most recent contact lens prescription issued by a licensed eye care professional. Prescription powers for regular eyeglasses (spectacles) often differ from contact lens powers. If you are unsure how to convert your prescription, we advise consulting a registered optometrist prior to placing an order. 

Contact lenses are packaged with a single prescription per box. If your left and right eyes have different powers, please select and add two separate boxes (one for each eye's corresponding power) to your shopping cart before proceeding to checkout. 

- DIA (Diameter): The overall diameter of the contact lens.  
- G.DIA (Graphic Diameter): The actual colored/printed graphic area of the lens.  
- BC (Base Curve): The curvature of the lens that matches your cornea.

Detailed technical specifications are listed on each product page. If you are uncertain whether a particular lens fits your eyes, please consult an eye care professional.

Before insertion, place the lens on the tip of your index finger and observe its edge profile at eye level:

- Right Side Out (Correct): The edges form a smooth, rounded bowl shape ("Bowl / U-shape") curving naturally inward.
- Inside Out (Incorrect): The edges flare slightly outward, resembling a saucer or rimmed dish ("Dish / V-shape").

Wearing an inside-out lens may cause severe foreign-body sensation, frequent sliding, or blurred vision. If this happens, remove the lens, rinse it with contact lens solution, invert it to the correct side, and reinsert.

Product photos are intended as visual references. The actual cosmetic appearance may vary depending on natural iris color, lighting, makeup, shooting environments, and individual eye characteristics. Product images are for visual reference only. 

Current power availability is specified on individual product pages. If you have astigmatism or other specific eye conditions, we strongly advise consulting an ophthalmologist or registered optometrist before purchasing cosmetic color contact lenses. 

We provide two secure payment channels: 

1. Shopify Payments: Instant, encrypted online payment supporting Visa, Mastercard, American Express (AMEX), Apple Pay, Google Pay, and Shop Pay. 

2.  Faster Payment System (FPS / 轉數快): Please WhatsApp (+852 95630780) within 24 hours of ordering to obtain FPS details, and complete payment with proof within 48 hours. Overdue orders will be automatically cancelled without inventory reservation. 

Enter your code into the "Discount code" field on the checkout page and click "Apply." 
Unless expressly stated otherwise for a specific promotion, only one discount code can be redeemed per order. 
Promotional codes cannot be stacked with other coupon codes, promotional bundles, or automated storewide discounts. 

Orders are processed promptly upon payment confirmation. If you need to correct delivery details or cancel an order, please contact us immediately via WhatsApp (+852 95630780) for interception assistance. 
Once an order has entered warehouse fulfillment or has been dispatched, modifications and cancellations are no longer possible. 

Please verify your spam or junk mail folders first. If the confirmation email cannot be found, please contact us via WhatsApp (+852 95630780) or email with your full name and checkout email address, and our team will verify your order status. 

Yes! Our official shipping and delivery services cover both Hong Kong and Macau. 

In-stock items are dispatched within 2 to 5 business days following payment confirmation (or completion of FPS payment verification). Once handed over to the courier, standard delivery typically takes 1 to 3 business days (excluding remote areas, customs clearance, or public holidays). 

We primarily partner with SF Express (順豐速運) and JD Express (京東快遞) for deliveries across Hong Kong and Macau. 
Once your order has shipped, a dispatch notification email containing your tracking number will be sent automatically. 

Yes! In the "Shipping Address" field at checkout, enter the designated locker/store code (e.g., SF Locker Code H852FE01P or the JD Express service point code) along with the pickup address. Please provide a valid Hong Kong or Macau mobile number to receive pickup SMS notifications. 

Once your order has been dispatched, you will receive a tracking number. You can enter the tracking number on the official SF Express or JD Express portal to monitor your delivery status in real time. 
If tracking updates remain stagnant for an extended period, please contact us with your order number and tracking number. 

Tracking information may take some time to update after your order has been dispatched. If your tracking information has not been updated for an extended period,please contact us via WhatsApp (+852 95630780) or email with your order number and tracking number.

Couriers generally offer 24–48 hours of free storage after sending the pickup notification. 
If an uncollected parcel is returned, the customer is responsible for round-trip shipping fees prior to redelivery. 
If you choose to cancel the order instead, actual return freight and administrative fees will be deducted from your refund.

Please take clear photos of the damaged shipping carton, the courier waybill, and the internal products immediately. Contact our WhatsApp support team (+852 95630780) within 7 days of delivery, and retain all original packaging materials until resolved.

Always wash and dry your hands thoroughly before handling lenses. 
Daily disposable lenses (1-DAY) are strictly single-use and must be discarded immediately after removal; never re-wear them.
Periodic lenses (1-MONTH) must be cleaned, rinsed, and stored using dedicated multipurpose contact lens solution. 
Never share contact lenses with others. 

No. Sleeping or napping in contact lenses significantly deprives your corneas of oxygen and drastically elevates the risk of severe ocular infections and corneal ulcers. Always remove lenses prior to sleep. 

No. Tap water, swimming pool water, and seawater contain micro-organisms that can adhere to lenses and cause severe eye infections. Remove your lenses before showering or any water activities. 

No. Tap water and non-sterile bottled water are not sterile and must never contact your lenses or storage cases. Use only sterile saline or a dedicated contact lens solution.

Remove the lenses immediately if you experience pain, redness, irritation, blurred vision, or unusual discomfort. If the symptoms continue, please consult an eye care professional. If you suspect an anomaly with the product itself, please retain the lens and contact our customer service team

In accordance with personal hygiene and optical safety regulations, all contact lenses, once unsealed, opened, or if packaging is compromised, cannot be returned, exchanged, or refunded for personal preference, incorrect color choice, or mistaken prescription selection. Please verify product style, power, and quantity carefully before checkout. 

Before opening the foil seal, please inspect the lens through the clear blister under light for tears or flaws. If defective, damaged, or incorrectly shipped, contact us via WhatsApp (+852 95630780) within 7 days of delivery with your order number, issue description, and photos/unboxing video while retaining the original items. Once verified, a 1-to-1 replacement (identical model, color, and power) will be arranged with round-trip shipping covered by us. 

Yes. If you experience discomfort, please discontinue wear immediately, retain the original packaging, and contact us via WhatsApp (+852 95630780) with your Order Number and the Batch Number printed on the box or blister seal; we will verify the production records with our manufacturer to investigate and arrange a suitable replacement or resolution for you. 

Approved refunds are processed according to your original payment channel:
- Orders paid via Shopify Payments (Credit Cards / Mobile Pay): Automatically credited back to your original payment card within 3 to 7 business days, depending on your card issuer's clearing cycle.
- Orders paid via FPS: Refunded directly via FPS transfer to your designated account within 7 to 14 business days upon confirmation.

- Official WhatsApp Support: +852 95630780 (Text messages only)
 -Online Store Support Email: eshop@candymagic.com.hk
- Operating Hours: Monday – Friday, 10:00 – 18:00 HKT 
(Closed on Saturdays, Sundays, and Hong Kong Statutory Public Holidays)