Welcome to 【CANDY MAGIC JAPAN】HK & MO - Color Con Shop. These Terms of Service (the "Terms") govern your access to and use of this website (supported and powered by Shopify) and all matters relating to the purchase of products through this website.
This website is operated by CANDY MAGIC International Limited (referred to as "the Company", "we", "us", or "our"). By browsing this website, registering an account, or submitting any product order, you acknowledge that you have carefully read, understood, and fully agreed to be bound by all of these Terms. Please read them thoroughly before placing an order.
1. Optical and Eye Health Disclaimer
Medical Optical Device Classification: Contact lenses (including zero-power plano cosmetic lenses and prescription lenses) are classified as highly regulated personal hygiene and medical optical devices.
Professional Prescription and Regular Examination Warranty: By submitting an order, you warrant and represent that: you are at least 18 years of age (or have obtained the explicit consent of a legal parent or guardian); you hold a valid optical prescription issued within the past 6 to 12 months by a registered optometrist or ophthalmologist in Hong Kong or Macau; and you have independently confirmed that the selected lens power (diopter), base curve (BC), and product specifications match your personal ocular conditions. You undertake to undergo regular professional eye examinations.
Wear and Personal Care Responsibility: You are solely responsible for strictly adhering to the product instructions, specified replacement schedules (e.g., daily disposable lenses are strictly single-use and must never be reused), and personal hygienic care standards, and you undertake never to share contact lenses with any third party. The Company does not provide personal medical diagnosis via this website. The Company disclaims all liability for ocular inflammation, corneal damage, or vision discomfort arising from incorrect prescription inputs, over-time wear, fingernail scratches, non-compliance with hygiene guidelines, or concealment of pre-existing ocular conditions (such as keratitis or dry eye syndrome). If ocular redness, stinging, foreign-body sensation, or blurred vision occurs during wear, discontinue wear immediately, remove the lenses, and seek professional eye care.
2. Product Information, Presentation, and Pricing Policy
Settlement Currency: All product prices displayed on this website are settled in Hong Kong Dollars (HKD). We reserve the right to adjust prices at any time without prior notice.
Color and Rendering Variations: We endeavor to display the authentic patterns and colors of our lenses as accurately as possible. However, actual wearing results may vary due to natural pupil pigmentation, iris undertones, eye shape, cosmetic makeup, and display screen settings. Product images are for reference only, and normal cosmetic color variations do not constitute product defects.
Consumer Retail Nature and Anti-Hoarding Resale Policy: Products on this website are intended exclusively for personal use by final consumers. Unauthorized commercial resale, bulk forwarding, or parallel importation is strictly prohibited. For accounts suspected of wholesale hoarding, utilizing automated ordering scripts, or engaging in abusive purchasing practices, the Company reserves the right to cancel orders directly, restrict purchase quantities, or suspend access.
Pricing Errors and Order Cancellation: In the event of an obvious clerical error, technical glitch, or typographical omission affecting product pricing or inventory levels, we reserve the right to refuse, amend, or cancel affected orders. Where payment has already been collected, a full refund will be issued.
3. Payment Methods and Order Confirmation
We currently accept the following two secure payment channels:
Shopify Payments (Online Payment): Supporting Visa, Mastercard, American Express (AMEX), Apple Pay, Google Pay, and Shop Pay. Transactions are authorized with 3D Secure encryption via an international PCI-DSS Level 1 certified gateway. Orders will proceed to processing immediately upon successful authorization.
Faster Payment System (FPS / 轉數快): Customers choosing FPS checkout must contact our customer service via WhatsApp (+852 95630780) within 24 hours of placing the order to obtain the designated FPS payment details, and complete payment as well as submit the transfer receipt within 48 hours of receiving such details. If you fail to contact customer service within 24 hours, or fail to complete payment confirmation within 48 hours of receiving the details, the system will automatically cancel the order and inventory will not be reserved.
4. Shipping and Logistics Policy
Delivery Scope: Official delivery services are strictly restricted to Hong Kong Special Administrative Region and Macao Special Administrative Region.
Designated Couriers: All shipments are dispatched via SF Express (順豐速運) or JD Express (京東快遞), supporting residential and commercial addresses, SF Express Lockers/SF Stores, and JD Express self-pickup locations.
Dispatch Timeline: In-stock orders are typically dispatched within 2 to 5 business days following payment confirmation (or completion of FPS payment verification). Once handed over to the courier, standard delivery generally takes 1 to 3 business days (excluding remote areas and statutory public holidays).
Recipient Details and Unclaimed Package Liability:
Customers must ensure that recipient names, telephone numbers, and designated pickup store/locker codes are complete and accurate at checkout.
If a parcel is returned to our warehouse due to incomplete address details, unreachable contact numbers, or failure to collect the parcel from a locker/pickup station within the designated timeframe, the customer shall bear the two-way return and reshipment courier fees before redelivery can be arranged. If the customer requests an order cancellation under such circumstances, actual return shipping fees and administrative handling charges will be deducted from the refund amount.
5. Return Policy, Hygiene Guarantee, and Defect Claims
Hygiene Restrictions: Due to optical health, safety, and personal hygiene standards, once the outer packaging seal of a contact lens product has been broken, or the blister foil pack opened, it shall be deemed unsealed and used. Except for pre-existing factory manufacturing defects, no returns, exchanges, or refunds will be accepted for personal preference, incorrect color selection, or mistaken prescription choices.
7-Day Defect Exchange Period: If you receive a damaged, defective, or incorrect item, please retain all original packaging and contact customer service within 7 days of parcel delivery, providing the order number, clear photos of the defective lenses, and photos of the courier waybill. Upon verification, we will arrange a one-to-one product exchange.
Wearing Comfort Assessment: If persistent and unusual ocular discomfort occurs despite proper lens wear, discontinue use immediately and submit the product information printed on the packaging or blister pack (including the Item Code and Batch/LOT Number) to our customer service line, enabling us to trace production records with the Japanese manufacturer.
Refund Channels: Approved refunds will be processed based on the original payment method: card payments will be credited back via Shopify Payments within 3 to 7 business days; FPS payments will be refunded via FPS bank transfer to the customer's verified personal account within 7 to 14 business days.
6. Promotional Campaigns, Discount Codes, and Offers
Applicability: All promotional campaigns, discount codes (Promo Codes / Discount Codes), welcome offers, threshold vouchers, and gift-with-purchase promotions are subject to these Terms and specific campaign rules.
Non-Stackable Policy: Unless expressly stated otherwise, discount codes cannot be combined or stacked with other promotional codes, bundle deals, or automatic storewide sales within a single transaction. Only one coupon code may be redeemed per order.
Non-Exchangeable & Non-Transferable: Promotional discounts, vouchers, and rewards cannot be redeemed for cash, transferred to other accounts, or sold to third parties.
Recalculation on Partial Returns: If an order benefited from threshold discounts (e.g., minimum spend thresholds or bundle offers) and a subsequent return drops the retained order value below the required threshold, we reserve the right to deduct the value of the applied discount or applicable shipping costs from the final refund.
Right to Amend & Revoke: In cases of obvious clerical errors, system glitches, or technical misconfigurations affecting discount calculations, the Company reserves the right to modify, revoke, or cancel affected orders and issue a full refund.
7. Intellectual Property Rights
All trademarks, trade names, official Japanese brand visuals, model portraiture, product photographs, text copy, layout structures, and graphic designs displayed on this website are the intellectual property of the Company, our Japanese principal entity, or our lawful licensors. Unauthorized reproduction, transmission, modification, scraping, or commercial exploitation in any format is strictly prohibited without prior written authorization from the Company.
8. Limitation of Liability
To the fullest extent permitted by applicable law, CANDY MAGIC International Limited and its affiliates shall not be liable for any indirect, incidental, punitive, or consequential damages arising from, including but not limited to: the use of this website, third-party logistics delays or courier impediments, force majeure events, or the use of products purchased on this website. Nothing in these Terms shall exclude or restrict any statutory rights of consumers that cannot be excluded or limited under the laws of Hong Kong.
9. Governing Law and Jurisdiction
These Terms and any disputes arising from or relating to the use of this website shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Both parties submit to the non-exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region.
10. Amendments to Terms
We reserve the right to amend these Terms at our discretion to reflect operational adjustments or regulatory updates. Any revised version will take effect immediately upon being posted on this website, with the "Last updated" date revised accordingly. Your continued use of the website following any update constitutes your acceptance of the amended terms.
11. Official Contact Information
For inquiries concerning these Terms of Service or order assistance, please reach out via our official communication channels:
- Customer Support Email: eshop@candymagic.com.hk - Customer Support WhatsApp: +852 95630780 (Text messages only) - Operating Hours: Monday – Friday, 10:00 – 18:00 HKT (Closed on Saturdays, Sundays, and Hong Kong Statutory Public Holidays)
Contact Lens Health & Wearing Guidelines:
Contact lenses are personal hygiene and optical medical devices. Please obtain a valid prescription from an eye care professional before your first purchase or power update. Wash and dry hands thoroughly before handling. 1-Day lenses are strictly single-use; 1-Month lenses require daily lens solution and must be replaced within 30 days. Avoid overwearing, and never wear lenses while sleeping, showering, or swimming. Discontinue wear immediately and consult an eye specialist if discomfort occurs.
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